Delivery & Shipping

Shipping & Fulfillment

Domestic Shipping — Ghana

For orders within the Greater Accra Region, once processing is complete and your order is dispatched, delivery will be made on the same day.

For all other regions in Ghana, your order will be shipped via DHL Express Domestic and delivered within 1–3 business days after processing.

International Shipping

We ship worldwide via DHL Express.

For all orders outside Ghana, once processing is complete, your package will be shipped via DHL Express. Shipping typically takes 3–10 business days, depending on your location.

Shipping rates are calculated at checkout based on your location and order weight.

Please double-check your shipping address before completing your order. KÏKA SÏLZA is not responsible for delivery issues caused by incomplete or inaccurate address details provided at checkout.

Duties & Customs

Ghana-based orders do not attract customs charges but may have regional delivery fees. International orders may be subject to import duties or taxes depending on your location.

For U.S. Customers:

Orders under $800 USD typically enter duty-free.

If your order exceeds this, you may be charged a customs fee. We advise splitting your order into two smaller ones to potentially avoid this—but note that it is not guaranteed.

For EU/UK Customers:

Customs, VAT, and import duties may apply and are beyond our control. These charges are the customer’s responsibility.

Special Shipping Cases

If you wish to ship to:

• A P.O. Box

• A military address

• Or another special location

Please contact us at orders@kikasilza.com before placing your order so we can arrange the most suitable shipping option.

Tracking

As soon as your order ships, you’ll receive a tracking link via email — so you can keep an eye on your KÏKA SÏLZA piece every step of the way.

Delays

Please note: Any delays to your order during our processing window will be communicated via email. Once your order has been dispatched and is in DHL’s care, we are not liable for any service disruptions, customs delays, or unforeseen circumstances beyond our control.

For any further enquiries regarding shipping and delivery or any order-related assistance, email us at orders@kikasilza.com.