FAQ

info@kikasilza.com

Orders are typically processed and dispatched from the atelier within 1–7 business days.

During high-demand periods such as launches or sales, please allow up to 10 additional days for processing and dispatch.

We appreciate your patience — every piece is carefully handled to ensure it arrives beautifully.

Domestic Shipping — Ghana

For orders within the Greater Accra Region, once processing is complete and your order is dispatched, delivery will be made on the same day.

For all other regions in Ghana, your order will be shipped via DHL Express Domestic and delivered within 1–3 business days after processing.

International Shipping

For all orders outside Ghana, once processing is complete, your package will be shipped via DHL Express. Shipping typically takes 3–10 business days, depending on your location.

For more information, find our shipping policy here.

We begin processing your order as soon as it’s placed, so we’re unable to guarantee changes or cancellations. However, if you reach out to us immediately after placing your order, we’ll do our best to assist you before it ships.

Please email us at orders@kikasilza.com with your order number and any requested changes as soon as possible.

We currently do not offer exchanges. However, we do accept eligible returns within 14 days of delivery for store credit — please note that we do not issue refunds.

You can review our Returns & Store Credit Policy for more information or start your return process here.

As soon as your order ships, you’ll receive a tracking link via email — so you can keep an eye on your KÏKA SÏLZA piece every step of the way.

Most of our pieces are crafted in very limited quantities — sometimes as few as 1 to 3 per style — and are rarely restocked. Be the first to know when new collections drop by subscribing to our mailing list. Trust us, you don’t want to miss out.

If your size is sold out, you’re welcome to email us at clientcare@kikasilza.com to enquire about a restock or request a custom remake. If we still have fabric available for that style or plan to restock it, we’ll let you know what’s possible and guide you from there.

Kindly refer to our Size Chart for a helpful guide in choosing your ideal fit. If you need further assistance, feel free to email us at clientcare@kikasilza.com — we’re happy to help.